Terms & Conditions
The agreement that governs your use of AgentScott’s services. Written to be read, not buried.
// Last updated May 31, 2026 · Fallbrook, California
How an engagement works
Quote
We scope your project and give a written, itemized quote before any work begins.
Approve
You approve the scope and price. Website work bills in milestones; services bill monthly.
Deliver
We build, you review, we launch. Nothing goes live without your sign-off.
Manage
Monthly retainer covers ongoing management. No long-term contract, cancel anytime.
Services & billing
- Scope of work — services are defined in your written quote. Work outside that scope is quoted separately before it starts.
- Fees — website projects bill in milestones; chatbot services bill as a one-time setup fee plus a monthly retainer and per-response usage, itemized on every invoice.
- Usage charges — billed at actual usage with no caps, at a transparent markup on the underlying AI cost.
- No long-term contract — monthly retainers continue month to month and can be paused or cancelled with notice. No cancellation fees.
- Late or failed payment — services may be suspended until the account is current.
Ownership & responsibilities
What you own
On full payment, you own the deliverables we create for you — your website content and your chatbot’s knowledge base. You’re responsible for the accuracy of the content and access you provide.
What we retain
We retain our underlying tools, methods, and reusable components. We grant you a license to use anything needed to operate your delivered service.
You agree to use the services lawfully and not to upload content you don’t have the rights to, or that is unlawful, harmful, or infringing.
Warranties & liability
We deliver our services with professional care, but some realities of AI and the web are outside our control.
- AI output — AI systems can occasionally produce incorrect answers. We configure escalation and monitoring, but we can’t guarantee every response is perfect.
- Third-party platforms — search engines, AI answer engines, and hosting providers change their systems; we can’t guarantee specific rankings or citation outcomes.
- Limitation — to the extent permitted by law, our total liability is limited to the fees you paid for the service in the prior three months.
- Service “as is” — beyond the warranties stated here, services are provided as is.
Need clarification on any term?
Reach out before you sign on. We’re happy to walk through anything here.